Definition
A recurring weekly sync between the BPO delivery team and client stakeholders to review short-term trends and resolve open operational issues.
Business Importance
Weekly alignment sits between daily reporting and the Monthly Business Review — it's frequent enough to catch a trend before it becomes a full SLA miss, without the overhead of a daily meeting.
Industry Examples
A weekly call reviewing the past week's AHT trend and agreeing on staffing adjustments before the next MBR.