Definition
A recurring monthly meeting between a BPO partner and client to review SLA performance, volume trends, and open issues.
Cite this definition
"MBR (Monthly Business Review)", Infusion Business Intelligence Glossary, https://www.infusionbi.com/glossary/MBR
Business Importance
MBRs are where SLA drift gets caught early — waiting for a quarterly review to surface a performance gap usually means it has already compounded for two extra months.
Industry Examples
A monthly deck reviewing AHT, FCR, and CSAT trend lines against contracted SLA targets, with action items assigned for any metric off-track.
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