India Outsourcing Statistics 2026
India's business process management revenue reached an estimated USD 59 billion in FY26, within a technology industry of USD 315 billion. These are the most useful public figures for BPO, CX and back-office decisions, each with its source.
BPM and technology services
Business process management (BPM) is India's third-largest technology segment by revenue in Nasscom's estimate, behind IT services and engineering R&D.
| Statistic | Figure | Period and detail | Source |
|---|---|---|---|
| BPM revenue | USD 59 billion | FY26 estimate, up from USD 55 billion in FY25 | Nasscom via PTI / ETV Bharat, Feb 2026 |
| Total technology industry revenue | USD 315 billion | FY26 estimate, up 6.1%; FY25 revised to USD 297 billion | Nasscom via PTI / ETV Bharat, Feb 2026 |
| Direct technology employees | 59.5 lakh (5.95 million) | End of FY26 estimate, up from 58.15 lakh | Nasscom via PTI / ETV Bharat, Feb 2026 |
| Net new technology jobs | 1.35 lakh (135,000) | FY26 estimate, compared with 1.33 lakh in FY25 | Nasscom via PTI / ETV Bharat, Feb 2026 |
Services exports and GCCs
India ran an all-time-high services trade surplus in FY2024-25, and global capability centres (GCCs) employ close to 2 million people.
| Statistic | Figure | Period and detail | Source |
|---|---|---|---|
| Services exports | USD 387.54 billion | FY2024-25 | ThePrint, Nov 2025 |
| Services imports | USD 198.14 billion | FY2024-25 | ThePrint, Nov 2025 |
| Services trade surplus | USD 189.40 billion | FY2024-25, reported as an all-time high | ThePrint, Nov 2025 |
| Share of world services exports | 4.3% (7th globally) | As stated in the Economic Survey 2024-25 | Economic Survey via The Tribune, Jan 2025 |
| Global capability centres in India | Over 1,700 | FY24, up from about 1,430 in FY19 | Economic Survey via The Tribune, Jan 2025 |
| People employed in GCCs | Nearly 1.9 million | FY24 | Economic Survey via The Tribune, Jan 2025 |
Telecom reach for voice and digital support
These figures size the audience for Indian voice, chat and WhatsApp programmes. Rural subscribers are about two in five, one reason regional-language support matters.
| Statistic | Figure | Period and detail | Source |
|---|---|---|---|
| Telephone subscribers | 1,348.08 million | End of June 2026, including wireless and wireline | TRAI press release 104/2026 |
| Rural share of subscribers | 41.24% (556.01 million) | End of June 2026 | TRAI press release 104/2026 |
| Overall tele-density | 94.31% | End of June 2026, including M2M connections | TRAI press release 104/2026 |
| Mobile number portability requests | 14.78 million | In June 2026 | TRAI press release 104/2026 |
| Internet subscribers | 1,092.79 million | End of March 2026, up 12.76% from 969.10 million | TRAI press release 127/2026 |
BFSI and digital payments
Payment growth and thin insurance coverage both shape support and back-office demand in Indian financial services.
| Statistic | Figure | Period and detail | Source |
|---|---|---|---|
| UPI transactions | 24.07 billion | September 2026, about 23% above September 2025 (19.63 billion) | NPCI data via StartupTalky |
| UPI transaction value | Rs 29.37 lakh crore | September 2026, about 18% above September 2025 | NPCI data via StartupTalky |
| Insurance penetration | 3.7% of GDP | FY2024-25: life 2.7%, non-life 1% | IRDAI annual report via Deccan Chronicle |
| Insurance density | USD 97 per person | FY2024-25, up from USD 95 | IRDAI annual report via Deccan Chronicle |
Automotive: used cars
High-volume lead follow-up is a common outsourcing use case for used-car marketplaces and dealers.
| Statistic | Figure | Period and detail | Source |
|---|---|---|---|
| Used cars sold | About 5.9 million | FY2024-25 | Indian Blue Book, see our used-car report |
| Projected used-car sales | 9.5 million | By 2030, about 10% growth a year | Indian Blue Book, see our used-car report |
The NBFC outsourcing rule to know
The RBI's NBFC outsourcing directions of 28 November 2025 (RBI/DOR/2025-26/363) bar outsourcing of core management functions, including internal audit and strategic and compliance functions. Reserved decisions include determining compliance with KYC norms for opening deposit accounts and sanctioning loans. A provider can prepare and check files, but those decisions stay with the NBFC. This is a summary, not legal advice.
Charts you can reuse
Use these in articles and presentations. Paste the code beneath a chart to embed it with its source and credit.
How to cite this page
Name the original source of each figure and credit this page as the compilation:
Infusion Business Intelligence, "India Outsourcing Statistics 2026", updated 2 November 2026, https://www.infusionbi.com/india-outsourcing-statistics
Where a figure comes through a news report, the source column names both the publication and the original body. Check the original before relying on a figure for a regulatory or financial decision. Spotted a newer figure? Tell us.
Frequently asked questions
How big is India's BPM industry?
Nasscom estimated India's business process management revenue at USD 59 billion for FY26, up from USD 55 billion in FY25, as reported by PTI in February 2026.
How many people work in India's technology industry?
Nasscom estimated 59.5 lakh (5.95 million) direct employees at the end of FY26, up from 58.15 lakh at the end of FY25. That covers the whole technology industry, not BPM alone.
How many global capability centres are in India?
The Economic Survey 2024-25 reported over 1,700 GCCs in FY24, up from about 1,430 in FY19, employing nearly 1.9 million people.
How much does India earn from services exports?
India exported USD 387.54 billion of services in FY2024-25 against imports of USD 198.14 billion, a surplus of USD 189.40 billion.
Can an NBFC outsource KYC decisions or loan sanction?
No. The RBI's NBFC outsourcing directions of 28 November 2025 list decision-making functions such as determining compliance with KYC norms for opening deposit accounts and sanctioning loans among functions that cannot be outsourced. Check the directions and your layer's applicability with your compliance team.
Can I use these statistics and charts?
Yes. Quote the figures with their original source and link to this page as the compiler. The charts can be reused with the credit link supplied beneath each one.