New Delhi (Headquarters)
Corporate headquarters and primary operations hub.
Block B, Rama Park Rd, Mohan Garden Extension, Rama Park, Uttam Nagar, New Delhi, Delhi 110059
Delivery Centres
BPO Delivery Centres in New Delhi & Haldwani
Infusion BI runs its customer experience, sales development and data operations teams from two centres in North India: the New Delhi headquarters and a branch delivery centre in Haldwani, Uttarakhand.
Haldwani (Branch)
Regional delivery centre that adds business continuity and a second talent pool.
1st Floor, Durga City Centre, Shanti Tower, near Smart Bazaar, Haldwani, Uttarakhand 263139
How the two centres work together
We started in New Delhi and added Haldwani so that no client programme depends on a single site. Both centres follow the same delivery model: dedicated pods, AI-assisted quality checks and one set of security rules.
Business continuity
Two locations in different cities, so a local disruption does not stop your programme.
Two talent pools
Hiring in Delhi NCR and in Uttarakhand gives cost-optimised access to trained agents beyond one city.
24/7 coverage options
Round-the-clock options for customer support, helpdesk and critical back-office work, agreed per programme.
Six languages
English, Hindi, Punjabi, Tamil, Gujarati and Telugu.
Security controls, including the clean-desk policy on production floors, are described on our Security & Compliance page.
Delivery centre FAQs
Where are Infusion BI's delivery centres?
Infusion BI has two delivery centres in India: its headquarters and primary operations hub in Uttam Nagar, New Delhi, and a branch delivery centre at Durga City Centre in Haldwani, Uttarakhand.
Why does Infusion BI run a second centre in Haldwani?
The Haldwani centre was added for business continuity and to give client programmes access to a second, cost-optimised talent pool outside the Delhi NCR market.
Can you provide 24/7 coverage from these centres?
Yes. Round-the-clock coverage options are available for customer support, helpdesk and critical back-office operations. Coverage hours are agreed per programme in the statement of work.
Which languages do your teams support?
Our support squads work in English, Hindi, Punjabi, Tamil, Gujarati and Telugu.
Are you hiring at both centres?
Yes. Open roles are listed on our Careers page with the centre each role is based at.
Schedule a Discovery Call
Looking for a job? See open roles at both centres.