TCO Calculator
In-House Team vs. Outsourced Dedicated Pod
Estimate the annual total cost of ownership for a Customer Experience, Sales as a Service (SDR) or Data Operations team. Enter your own figures — salaries, overhead, attrition, ramp time, management, tooling and workspace — and compare them with a vendor's per-FTE price. Every formula is explained below.
The interactive calculator needs JavaScript. You can still apply every formula by hand — see the methodology below.
Results
Enter your figures and select Calculate TCO. Results appear here.
- Annual in-house TCO
- Outsourced TCO, year one
- Outsourced, from year two
- Difference, year one
Year-one comparison
In-house
Outsourced pod
In-house costs beyond base salaries
- Benefits & payroll overhead (all staff)
- Team lead base salaries
- QA base salaries
- Tooling / software
- Workspace & IT
- Attrition: recruiting
- Attrition: ramp productivity loss
- Attrition replacement cost, total
- Total beyond FTE base salaries
The attrition total is the sum of its two lines above, not an extra cost.
Planning estimate only — not a quote. Results depend entirely on the figures you entered.
Methodology
How the Calculator Works
All results are annual and in the currency you entered. Blank optional fields count as zero.
In-house team
- Loaded salary = base salary × (1 + overhead %). FTE pay = FTEs × loaded salary.
- Team leads = FTEs ÷ FTEs per lead, rounded up (zero if the ratio is blank). Lead pay = leads × lead base salary × (1 + overhead %).
- QA pay = QA headcount × QA base salary × (1 + overhead %). A blank QA salary uses the FTE base salary.
- Seats = FTEs + team leads + QA headcount. Tooling = seats × tooling per seat per month × 12. Workspace & IT = seats × workspace per seat per month × 12.
- Replacement hires per year = FTEs × attrition %. Ramp productivity loss per hire = loaded salary × ramp weeks ÷ 52. Attrition replacement cost = replacement hires × (recruiting cost per hire + ramp productivity loss per hire).
- Annual in-house TCO = FTE pay + lead pay + QA pay + tooling + workspace & IT + attrition replacement cost.
Outsourced dedicated pod
- Vendor fees = FTEs × vendor monthly price per FTE × 12.
- Outsourced TCO from year two = vendor fees + internal vendor-management cost per year.
- Outsourced TCO, year one = outsourced TCO from year two + one-time onboarding / transition cost.
Comparison
- Difference = annual in-house TCO − outsourced TCO (year one, and separately from year two). A positive difference means outsourcing costs less on your inputs.
- Difference % = difference ÷ annual in-house TCO × 100.
- Costs beyond base salaries = overhead on all staff + team lead and QA base salaries + tooling + workspace & IT + attrition replacement cost.
Assumptions and limits
- The outsourced pod is sized at the same number of FTEs as your in-house team, and the vendor's per-FTE price is assumed to cover its team leads, QA, tooling and workspace. Check what your quote includes.
- Ramp productivity loss assumes a new hire produces no output during the ramp weeks, which makes it an upper estimate; partial early productivity would lower it.
- Attrition is applied to FTEs only, not to team leads or QA.
- The calculator does not include severance, legal, facilities set-up, salary inflation, taxes on vendor invoices or exchange-rate movements.
- The currency selector changes formatting only; there is no currency conversion.
Disclaimer: these are estimates for planning, not a quote. They depend entirely on the figures you enter and are not Infusion BI prices, benchmarks or guaranteed savings. Infusion BI pricing is per dedicated FTE per month or volume-based, quoted after scoping.
FAQ
TCO Calculator FAQ
It compares the annual cost of running a team in-house (salaries, benefits and payroll overhead, team leads, QA, tooling, workspace and IT, and the cost of replacing staff who leave) with the annual cost of an outsourced dedicated pod (the vendor's monthly price per FTE, any internal vendor-management cost, and a one-time onboarding cost in year one).
No. Every field starts empty. The optional example inputs are neutral round numbers so you can see how the tool works; they are not benchmarks and not Infusion BI figures. Replace them with your own figures.
Infusion BI prices per dedicated FTE per month or on a volume basis, and quotes after scoping, because pod size and scope are set in your SOW. Enter the per-FTE price from any vendor quote you have, or request a scoped quote from us.
Replacement hires per year equal your FTEs multiplied by your annual attrition rate. Each replacement hire costs your recruiting cost per hire plus a ramp productivity loss: the loaded salary paid during the weeks it takes a new hire to become productive.
No. The currency selector only changes how results are formatted. Enter every figure in the same currency.
No. The calculation runs in your browser and your figures are not sent to us. Our analytics only record that a calculation was run and which service tab was selected.
Request a pilot. The pilot is our standard 3-month initial term, run by a dedicated pod and measured against 3 to 5 success metrics agreed in writing before go-live. At the end of the term you decide to scale, adjust or exit.
Test the Numbers on Real Work
Start with a dedicated pilot pod on our standard 3-month initial term, measured against success metrics agreed in writing before go-live — or tell us the work and volume and we will scope a quote per FTE or by volume.