Definition
Outbound calling software that automatically dials multiple numbers at once and connects an agent only when a live person answers, based on predicted agent availability.
Business Importance
Predictive dialing is what allows an SDR or collections team to sustain a high contact rate per hour rather than manually dialing and waiting through no-answers and voicemails.
Industry Examples
An SDR team using a predictive dialer to increase live conversations per hour during an outbound campaign.