Definition
Outbound calling software that automatically dials multiple numbers at once and connects an agent only when a live person answers, based on predicted agent availability.
Cite this definition
"Predictive Dialer", Infusion Business Intelligence Glossary, https://www.infusionbi.com/glossary/PredictiveDialer
Business Importance
Predictive dialing is what allows an SDR or collections team to sustain a high contact rate per hour rather than manually dialing and waiting through no-answers and voicemails.
Industry Examples
An SDR team using a predictive dialer to increase live conversations per hour during an outbound campaign.
Related Service
How Infusion BI delivers this:
Outbound Calling & Cold Calling
Want to try it on your own program? Start with a 3-month pilot