Definition
Technology that carries voice calls over the internet instead of traditional phone lines, the standard infrastructure behind modern call center operations.
Cite this definition
"VoIP (Voice over Internet Protocol)", Infusion Business Intelligence Glossary, https://www.infusionbi.com/glossary/VoIP
Business Importance
VoIP enables cloud-based dialers, call recording, and remote/distributed delivery hubs — all foundational to how a modern outsourced CX or SDR operation runs.
Industry Examples
A dedicated pod in Uttarakhand placing outbound calls through a cloud VoIP platform integrated directly with the client's CRM.
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