Definition
Technology that carries voice calls over the internet instead of traditional phone lines, the standard infrastructure behind modern call center operations.
Business Importance
VoIP enables cloud-based dialers, call recording, and remote/distributed delivery hubs — all foundational to how a modern outsourced CX or SDR operation runs.
Industry Examples
A dedicated pod in Haldwani placing outbound calls through a cloud VoIP platform integrated directly with the client's CRM.