Definition
A US federal law setting security and privacy standards for handling protected health information (PHI).
Cite this definition
"HIPAA (Health Insurance Portability and Accountability Act)", Infusion Business Intelligence Glossary, https://www.infusionbi.com/glossary/HIPAA
Business Importance
Any support or back-office process touching US patient data — scheduling, billing, records entry — must run under HIPAA-compliant controls, making it a mandatory requirement for healthcare BPO engagements.
Industry Examples
A patient scheduling support agent accessing appointment records only through an encrypted, access-logged system with no local data storage.
Related Terms
Related Service
How Infusion BI handles this:
Security & compliance controlsIndustry:
Healthcare BPO
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