Definition
Governance is the operational management framework of policies, reviews, and escalations ensuring alignment and accountability between a client and an outsourcing partner.
Cite this definition
"Governance", Infusion Business Intelligence Glossary, https://www.infusionbi.com/glossary/Governance
Business Importance
Robust governance prevents SLA drift, identifies operational bottlenecks early, and ensures ongoing transparency through recurring performance reviews.
Industry Examples
Conducting monthly business reviews (MBRs) and quarterly executive checkpoints with formal CAPA tracking for exceptions.
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