Definition
A higher-level quarterly meeting between a BPO partner and client leadership focused on strategic trends, capacity planning, and contract-level outcomes rather than day-to-day metrics.
Cite this definition
"QBR (Quarterly Business Review)", Infusion Business Intelligence Glossary, https://www.infusionbi.com/glossary/QBR
Business Importance
QBRs are typically where scaling decisions get made — adding FTEs, expanding into a new channel or language, or renegotiating SLA terms based on a full quarter of data.
Industry Examples
A QBR presenting a quarter-over-quarter CSAT trend alongside a proposal to scale a pilot pod into a full delivery team.
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