Definition
Outbound calling software that automates the process of placing calls from a contact list, ranging from simple preview dialers to advanced predictive dialers.
Cite this definition
"Dialer", Infusion Business Intelligence Glossary, https://www.infusionbi.com/glossary/Dialer
Business Importance
The type of dialer a team uses directly determines outbound throughput — a basic dialer might place one call at a time, while a predictive dialer can sustain a far higher contact rate per agent hour.
Industry Examples
An SDR team using a preview dialer for high-touch enterprise accounts but a predictive dialer for high-volume outbound prospecting.
Related Terms
Related Service
How Infusion BI delivers this:
Outbound Calling & Cold Calling
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