Definition
The process of evaluating, approving, and processing customer refund requests according to a company's policy.
Cite this definition
"Refund Management", Infusion Business Intelligence Glossary, https://www.infusionbi.com/glossary/RefundManagement
Business Importance
Consistent, policy-compliant refund handling protects margin while a fast, low-friction refund experience is one of the strongest drivers of repeat purchase trust.
Industry Examples
A support agent processing a same-day refund for a defective product per the client's documented return policy.
Related Terms
Related Service
How Infusion BI delivers this:
Customer Experience (CX)Industry:
E-commerce customer support
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