Definition
Using software to handle repetitive, rules-based tasks — data entry, status updates, routing — without manual human action.
Cite this definition
"Process Automation", Infusion Business Intelligence Glossary, https://www.infusionbi.com/glossary/ProcessAutomation
Business Importance
Process automation is what lets a back-office team handle rising volume without proportionally rising headcount, freeing analysts to focus on exceptions that genuinely need judgment.
Industry Examples
A system automatically updating a customer's account status the moment a payment clears, instead of a back-office agent doing it manually.
Related Terms
Related Service
Put this into practice:
Explore our services
Want to try it on your own program? Start with a 3-month pilot