Definition
A standardized unit representing one full-time worker's hours, used as the billing and staffing unit in most BPO service contracts.
Cite this definition
"FTE (Full-Time Equivalent)", Infusion Business Intelligence Glossary, https://www.infusionbi.com/glossary/FTE
Business Importance
Most flat-rate BPO pricing models are quoted per FTE per month, making it the baseline unit clients use to plan headcount and cost against expected volume.
Industry Examples
A client staffing 10 FTEs across two shifts to cover 16 hours of daily chat and voice support.
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