Definition
A live visual display of key operational metrics — SLA status, volume, AHT, CSAT — used for at-a-glance monitoring of a program's performance.
Cite this definition
"Dashboard", Infusion Business Intelligence Glossary, https://www.infusionbi.com/glossary/Dashboard
Business Importance
A real-time dashboard is what lets both the client and the delivery team catch a performance dip the same day it happens, instead of waiting for a scheduled report.
Industry Examples
A supervisor watching a live dashboard showing current queue depth and average wait time during a shift.
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