Definition
A self-service reporting portal that gives a client direct access to pull and customize their own reports across the engagement, rather than waiting on scheduled deliverables.
Cite this definition
"BI Portal (Business Intelligence Portal)", Infusion Business Intelligence Glossary, https://www.infusionbi.com/glossary/BI-Portal
Business Importance
A BI portal gives enterprise clients transparency into performance on their own schedule, which is increasingly a standard expectation in managed-services contracts.
Industry Examples
A client's operations manager logging in to filter CSAT trends by agent pod without needing to request a custom report.
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