Definition
A high-touch, white-glove support model where a customer works with a dedicated point of contact rather than a rotating queue of agents.
Cite this definition
"Concierge Support", Infusion Business Intelligence Glossary, https://www.infusionbi.com/glossary/ConciergeSupport
Business Importance
Concierge support is typically reserved for a client's highest-value accounts, where the retention value of a consistent, familiar relationship outweighs the higher cost per interaction.
Industry Examples
A premium subscriber having one named support contact for every interaction instead of being routed to whichever agent is next in the queue.
Related Terms
Related Service
How Infusion BI delivers this:
Customer Experience (CX)Industry:
Travel & hospitality support
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