Definition
A primary service metric measuring how satisfied customers are with a specific transaction, support interaction, or product purchase.
Cite this definition
"CSAT (Customer Satisfaction Score)", Infusion Business Intelligence Glossary, https://www.infusionbi.com/glossary/CSAT
Business Importance
High CSAT scores correlate directly with long-term retention and positive brand ratings.
Industry Examples
A user rating a support ticket 5/5 after an agent resets their system passwords.
Related Service
How Infusion BI delivers this:
Customer Experience (CX)
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