Definition
The percentage of outbound calls that are answered by anyone (not necessarily the target contact), out of total dial attempts.
Cite this definition
"Answer Rate", Infusion Business Intelligence Glossary, https://www.infusionbi.com/glossary/AnswerRate
Business Importance
Answer rate is a leading indicator of list and timing quality — a declining answer rate on the same list usually signals it's time to refresh contact data or shift calling windows.
Industry Examples
A caller ID reputation issue causing answer rates to drop from 25% to 12% on an otherwise unchanged calling list.
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