Back to Resources
Support Channel Launch Checklist
A week-by-week checklist for launching a new support channel — live chat, WhatsApp, or voice — without routing or reporting gaps.
Overview
A practical, week-by-week checklist covering everything from staffing estimates and macro drafting to soft-launch strategy and 30-day review, for teams adding a new support channel to their existing operation.
Key Takeaways
A week-by-week checklist from 4 weeks pre-launch through the 30-day post-launch review.
Why reporting fields need to be wired up before go-live, not added after the fact.
Why a soft-launch to a limited audience catches routing issues before they reach your full customer base.
Target Audience
Operations managers and CX leads planning to add a new support channel.
Resource Access
This resource is freely available. Click the button below to download it.
Download File (PDF Document)