Definition
A centralized support function that logs, tracks, and resolves customer or employee technical issues through a ticketing system.
Cite this definition
"Helpdesk", Infusion Business Intelligence Glossary, https://www.infusionbi.com/glossary/Helpdesk
Business Importance
A structured helpdesk with defined L1/L2 escalation tiers is what makes consistent SLA performance measurable and auditable for enterprise clients.
Industry Examples
A customer submits a ticket describing a login failure, which is logged, assigned, and tracked to resolution.
Related Service
How Infusion BI delivers this:
Customer Experience (CX)
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