Definition
Outreach focused on recovering overdue payments from customers while preserving the relationship, distinct from aggressive third-party debt collection.
Cite this definition
"Collections Support", Infusion Business Intelligence Glossary, https://www.infusionbi.com/glossary/CollectionsSupport
Business Importance
Empathetic, well-timed collections outreach recovers revenue that would otherwise be written off, without the reputational risk of adversarial collection tactics.
Industry Examples
A collections agent proactively offering a payment plan to a customer with a lapsed subscription before escalating to account suspension.
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