Definition
The end-to-end handling of an insurance claim, from initial submission and document verification through adjudication and payout.
Cite this definition
"Claims Processing", Infusion Business Intelligence Glossary, https://www.infusionbi.com/glossary/ClaimsProcessing
Business Importance
Faster, more accurate claims processing directly drives policyholder retention — slow claims handling is one of the top reasons insurance customers switch providers.
Industry Examples
A claims support team indexing submitted documents, verifying proof of loss, and preparing the file for adjuster review.
Related Terms
Related Service
How Infusion BI delivers this:
Insurance Claims Processing SupportIndustry:
Insurance BPO
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