Definition
Software that converts call audio into searchable text automatically, without a human transcriber.
Cite this definition
"Automated Transcription", Infusion Business Intelligence Glossary, https://www.infusionbi.com/glossary/AutomatedTranscription
Business Importance
Automated transcription is what makes 100% call auditing possible — it turns every call into text that AI-driven quality tools can scan for compliance keywords and sentiment, instead of manually sampling 1-2% of calls.
Industry Examples
A compliance system scanning transcribed call text for required disclosure language on every single call, not just a random sample.
Related Terms
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