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BPO Executive
sales
BPO Executive
📍 Office: delhi
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⏰ Type: full time
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⚙️ Setup: on site
Job Metrics
Experience Level
0 - 3 years
Required Education
12th or Graduate
Hiring Lead
Acme HR Manager
Role Summary
We are looking for motivated BPO Executives to join our operations center in Dwarka Mor, New Delhi.
Responsibilities
• Manage high-volume inbound and outbound customer inquiries via voice, email, and chat channels. • Maintain strict adherence to client service level agreements (SLAs) and first-contact resolution (FCR) targets. • Document customer interactions accurately in multi-tenant SaaS CRMs and custom ticketing engines. • Perform double-key verification data entry and KYC compliance protocols under operational guidelines.
Requirements
Excellent communication in Hindi/English; basic computer navigation skills.
Ready to take the next step?
Prepare your resume file and BPO history metrics.