Learning Center
How to Reduce Average Handle Time (AHT)
A guide to optimizing customer chat speeds and phone call handle times.
Introduction
Average Handle Time (AHT) is a key support metric. This guide shares actionable ways to reduce AHT without sacrificing support quality.
Analysis & Detail
To reduce AHT, teams should use detailed internal guides, keep CRM fields up to date, and use pre-approved response templates. This helps agents resolve tickets quickly.
Key Metric Outcome
30% reduction in AHT and 15% increase in first contact resolution.
"Detailed guides help support agents resolve tickets quickly."
Published By
Ankit Rakholia
Growth & Technology