About Infusion BI
Founded in 2023 with a singular mission: To professionalize the outsourcing landscape for high-compliance industries.
Infusion Business Intelligence is not a traditional call center. We are a strategic execution partner for companies that cannot afford error. Rapidly emerging as a leader in Business Process Outsourcing (BPO), we have become the largest channel partner for industry giants like Spinny and Cars24 within just 24 months of operations.
Our Philosophy
We operate on a simple ethos: Attract the best, nurture talent, and enforce strict governance. This "People-First + Compliance-Heavy" approach allows us to deliver 95%+ CSAT scores consistently while maintaining the data security standards required by our banking partners.
Our Vision
"We envision a world where businesses of all sizes can scale effortlessly, maximize efficiency, and unlock new growth opportunities through transformative outsourcing solutions."
Our Mission
"To redefine customer engagement and business growth through cutting-edge outsourcing solutions, exceptional customer service, and data-driven strategies."
Our Reach
Headquartered in New Delhi with operational delivery centers in Haldwani, Uttarakhand. We serve clients across Pan-India and are expanding into North American markets.
Our Growth
Scaled from 5 to 150+ full-time employees in under two years, driven entirely by client referrals and performance expansion.