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Customer Experience Support Agent
Omnichannel CX Operations — Haldwani Hub, Uttarakhand
Role Summary
We are hiring empathetic support agents to handle client chats, emails, and ticket queues 24/7.
Responsibilities
- Resolve customer queries on the first contact across web chat and email.
- Index and update customer files inside cloud CRM systems.
- Flag and escalate complex queries to team supervisors.
Requirements
- Excellent written and verbal communication skills.
- Basic troubleshooting skills and fast typing speed.
- Willingness to work in flexible shifts, including night schedules.
Compensation & Benefits
Continuous skill training, night shift travel allowance, health insurance, and career growth tracks.
Application Submitted
Your application files and resume have been uploaded. Our recruitment directors will email you if your skills match.