Measure,Sites,Sample,Share (%),What counted
ISO 27001 shown as certified,21,81,26,Site says or displays it holds the certificate; certificates not checked
SLA mentioned as part of the service,19,81,23,Site mentions SLAs or service levels for its own work
Dedicated security or compliance page,11,81,14,Page about the company's own security or compliance
Own starting price shown,10,81,12,Rate for the company's own service; 6 of the 10 are virtual assistant firms
SOC 2 mentioned,10,81,12,Site mentions SOC 2 for itself including softer wording
Own calling-rules statement,6,81,7,Own calling said to follow Do Not Call or TCPA rules
Source: Infusion Business Intelligence review of 81 India-based BPO websites, November 2026. Website content only; claims not verified. https://www.infusionbi.com/bpo-website-study,,,,